1. Preparing your order

2. Delivery to mainland France, Corsica, Monaco (no delivery to the French Overseas Territories)

3. Delivery outside France


1. PREPARATION OF YOUR ORDER

Generally, your order will be prepared within 12 hours to 48 hours, except in the event of non-payment.

In the event of a sudden increase in activity, bad weather or any other unforeseen event, preparation time may be extended.

If a problem arises during the preparation and shipping of your order (out of stock, incomplete address, rejection of payment, etc.) our team will contact you as soon as possible (maximum within 72 hours).

Information regarding the packaging of your package:

  • Items are sent in plastic bags or boxes depending on their size.

2. DELIVERY IN METROPOLITAN FRANCE, CORSICA, MONACO
(no delivery to the French Overseas Territories)

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Please note: in rare cases, it may happen that the package does not arrive within the times indicated for various reasons (routing error, loss of package, closed collection point, bad weather, strike action, etc.).

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Livraison colissimo sur rockangehell.comYour packages delivered with the Post Office!

a - So Colissimo Collection Point

Ideal for delivery anywhere in France, near your home, place of work or vacation.

Price : €4.99 (order less than €199) / free (order greater than €199, unless partial return of the order causes the latter to fall below the amount of €199, the fee of €4.99 will be due)

Delivery times (excluding package preparation) : 2 to 4 days (except in cases of force majeure)

Delivery times (with preparation of the package): 2 to 5 working days (except in cases of force majeure)

Terms :

  • No delivery possible to Hub Armées or Armées postal codes, nor to the French Overseas Territories.
  • You must present your identity card to collect your package.
  • In 99% of cases, packages are delivered on time, but there may be delays. Under no circumstances can we be held responsible for a delay linked to Postal services.
  • You will be able to follow the delivery of your package using the tracking number. This will be sent to you by email and will also be visible from your customer account.
  • If you notice a delay, please contact us at 09.80.80.13.12 (price of a local call), so that we can open an investigation with the Post Office.


Benefits :

  • Possibility of having it delivered to one of the 18,000 collection points (merchant or post office) in France, not just the one near you.
  • Possibility of making reservations, refusing the package.
  • Parcel available for 10 working days.
  • Complete traceability until hand delivery: tracking of the package in the delivery network until distribution.


Disadvantages:

  • You must travel to collect your package.
  • If the chosen relay point is closed or unavailable for various reasons, your package will be delivered to another relay point (merchant or post office) close to the one initially chosen without the prior agreement of the sender or recipient. You will not be able to choose the replacement collection point, it will be chosen by the Post Office

b - Colissimo with delivery against signature

Ideal for delivery to busy places such as your workplace, entrance halls, residences/buildings, sensitive areas.

Price : €9.99

Delivery times (excluding package preparation):  48 to 72 hours (except in cases of force majeure)

Delivery times (with preparation of the package): 2 to 3 working days (except in cases of force majeure)

Terms :

  • Packages are delivered by hand against signature.
  • No delivery possible to Hub Armées or Armées postal codes, nor to the French Overseas Territories.
  • In 99% of cases, packages are delivered on time, but there may be delays. Under no circumstances can we be held responsible for a delay linked to Postal services.
  • You will be able to follow the delivery of your package using the tracking number. This will be sent to you by email and will also be visible from your customer account.
  • If you notice a delay, please contact us at 09.80.80.13.12 (price of a local call), so that we can open an investigation with the Post Office.


Benefits :

  • Signature required to obtain your package.
  • Legal proof regarding delivery of the package.
  • Possibility of making reservations, refusing the package.
  • Possibility of finding the person who collected the package for you.
  • Possibility of comparing signatures and first/last names.
  • In the absence of a recipient, a delivery notice is issued for collection with signature at the post office.
  • Complete traceability until hand delivery: tracking of the package in the delivery network until distribution carried out by the Postman to a third party or yourself with signature. You know to whom your package was given by the Postman! In the event of problems, the liability of either the carrier or the recipient may then be incurred.
  • If you are absent, a notice will be left in your mailbox. The package is then made available to La Poste for 10 working days.

Disadvantages:

  • You must have the signature of a person to receive the package (yourself or a third party with authority).

freeshipping_freeshipping_1.pngYour packages available the same day you order!

Collection at the premises

Price : free with no minimum purchase

Terms :

  • Collection will be made in one of our Click & Collect boxes, 24/7 or by appointment during local opening hours (Monday to Friday)
  • Orders placed on Friday must be placed before 2:00 p.m. for collection possible the same day, if after 2:00 p.m., collection can be done from the following Monday (excluding public holidays)
  • An email will be sent to you to notify you of the availability of your package in one of our Click & Collect boxes, with the opening code and the box number.
  • Your package will be available for collection in the Box for 5 days from sending the email.
  • If you prefer to collect your package directly from the premises, you can call us at 09.80.80.13.12 to set up a collection appointment on the date of your choice.
  • You can collect your package at the following address:
    21B rue des Châtaigniers - Butay zone - 44690 CHATEAU-THEBAUD
    see the map


Benefits :

  • Faster and free: example: you order in the morning at 11:00 a.m., your package is ready from 2:00 p.m.
  • You can collect your order at any time of the day or night, even on Saturday or Sunday

 

3. DELIVERY TO BELGIUM, SWITZERLAND, LUXEMBOURG

a - Belgium

Home delivery

Price : 14€

Delivery times (excluding package preparation): 4 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 5 working days (except in cases of force majeure)

Parcels are delivered to your home, by hand, against signature by a partner service provider of the Post Office.

Delivery to Collection Point

Price : 12€

Delivery times (excluding package preparation): 4 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 5 working days (except in cases of force majeure)

  • Delivery to the merchant of your choice
  • Extended opening hours
  • You must present identification to collect your package.

b - Colissimo Z1 (LU, NL, DE) Luxembourg, Netherlands, Germany

Home delivery

Price : 14€

Delivery times (excluding package preparation): 4 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 5 working days (except in cases of force majeure)

Parcels are delivered to your home, by hand, against signature by a partner service provider of the Post Office.

Delivery to Collection Point

Price : 12€

Delivery times (excluding package preparation): 4 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 5 working days (except in cases of force majeure)

  • Delivery to the merchant of your choice
  • Extended opening hours
  • You must present identification to collect your package.

c - Colissimo Z2 Spain, Portugal, Austria, Italy

Home delivery

Price : 14€

Delivery times (excluding package preparation): 4 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 5 working days (except in cases of force majeure)

Parcels are delivered to your home, by hand, against signature by a partner service provider of the Post Office.

d - Colissimo Z3 (Sweden, Denmark)

Home delivery

Price : 16€

Delivery times (excluding package preparation): 4 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 5 working days (except in cases of force majeure)

Parcels are delivered to your home, by hand, against signature by a partner service provider of the Post Office.

e - Switzerland

Home delivery

Price : 16€

Delivery times (excluding package preparation): 6 working days (except in cases of force majeure)

Delivery times (with preparation of the package) : 7 working days (except in cases of force majeure)

Parcels are delivered to your home, by hand, against signature by a partner service provider of the Post Office.

Items are paid excluding tax.

Customs taxes and VAT are not included in the delivery costs and will be the responsibility of the customer upon receipt of the package. To find out about customs or import taxes, the customer must contact the competent authorities in their country. The store cannot be held responsible for any customs duties and VAT to be paid upon arrival of the package in the country of destination Switzerland.