We value your privacy, which is why we would like to inform you of the update of our Privacy Policy. To inform you transparently and clearly about how we process your personal data.

When you visit our website, we collect different data for different purposes.

Below we present to you what data we collect, for what purposes we collect it and how we obtain it. We tell you what your rights are and how to exercise them. We respect your privacy and ensure confidential treatment of your personal data. At no time do we provide your confidential data to third parties for commercial purposes.

What does GDPR mean?

Regulation 2016/679, more commonly known as the General Data Protection Regulation (GDPR), is a European Union regulation that stipulates the requirements that European companies must meet in order to process your personal data. Personal data is any data or information that allows you to be identified. Processing and processing are the terms used for all acts relating to this data, such as their collection and storage.

 What personal data is processed and how is it used?

We process your personal data in the following way:

• Via the forms you fill out on the site (account creation, order placement, subscription to our mailing list, etc.)

If you create an account or place an order, we process the following personal data: Title, first and last name, address, date of birth, email address, telephone number and login information.

If you subscribe to our mailing list your email address will be used for sending email marketing

If you give an opinion on the site, we use your name, first name and email address if necessary (request for clarification for example)

If you request to receive an alert on the site, we use your first name, last name and email address to send you an availability alert.

If you share your photo, we use your first name, last name, email address to send you an email if necessary.

We process the personal data you provide to us when placing an order in order to be able to send it to you and carry out invoicing. We process this data on the legal basis of the execution of a sales contract.

We may then reuse your order data to send you marketing emails, based on legitimate interest for commercial purposes. You can easily view and modify your personal data in your customer account.

The processing of personal data that you provide to us by subscribing to our mailing list, giving your opinion, sharing a photo, requesting to receive an alert or completing your personal page (such as your date of birth) is based on your consent.

You provide us with this data on your own initiative and you can revoke your consent at any time by unsubscribing to our mailing list with the “Unsubscribe” link at the bottom of each email sent, by removing your review, your photo or by deleting additional data in your account by simple written request via the site's contact form.

• Via cookies and trackers during your visit to our site.

Two types of cookies are used:

1/ Cookies for marketing purposes: this process allows a trusted third party to collect data in order to track your behavior on the internet and thus show you targeted advertisements during your browsing

2/ Functional cookies: they allow us to use useful services and features such as displaying your basket, the last items viewed, displaying relevant messages on the site.

You can clear cookies from your computer or mobile device easily using your browser.

To modify the configuration of cookies used on our site, simply click here

• IP Addresses: An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our site, we may have access to the IP address of the device you use to connect to the internet. We use this information to determine the general geographic location of the device and to understand what regions our visitors come from. We may also use this information to improve our website.

What are your rights ?

Permission to access :

You have the right to request information about the personal data we hold about you. You can contact us so that we can send you your personal data by email.

Right of rectification:

You have the right to request the rectification of your personal data if it is inaccurate, including to complete your incomplete personal data. If you have a Rock Ange’Hell customer account, you can modify your personal data directly from your customer account.

Right of portability:

Where we process your personal data following your consent, you have the right to obtain a copy of your data or transfer it to a third party. This only concerns the personal data that you have transmitted to us.

Right of deletion:

You have the right to delete any personal data processed by Rock Ange’Hell at any time, except in the following situations:

• You have an ongoing matter with Customer Service

• You have an order in progress that has not yet been delivered

• You are suspected of having or have used our services fraudulently

• If you have made a purchase, we will retain your personal data in relation to your transaction for accounting purposes

Your right to object to the processing of your data on the basis of legitimate interest:

You have the right to object to the processing of your personal data on the basis of legitimate interest. We will stop using your personal data unless we can demonstrate that the use of your data overrides your interests and rights or for legal reasons.

Your right to object to direct marketing:

You have the right to object to direct marketing, in particular profile analysis for marketing purposes.

You can unsubscribe from direct marketing materials by clicking on the “Unsubscribe” link in each marketing message.

How to exercise your rights?

You can contact Rock Ange’Hell customer service either by telephone at or by email via the contact section of the site in order to exercise your rights.

At any time you have the option of contacting the competent supervisory authority which is the CNIL.

Data retention time

The personal data you provide to us by creating a customer account, giving a review, sharing a photo or subscribing to our mailing list will be retained until you request deletion of your customer account, review or photo or your unsubscription from our mailing list. The length of time we retain any other personal data is governed by applicable laws and regulations, such as accounting requirements.

Third party subcontractors

We use reliable subcontractors, who process your personal data at our request, such as a delivery company, a server, an email sending company, etc.

Here is a non-exhaustive list of subcontractors who can process your data without communicating it to a third party:

• Sendinblue for your subscription to our mailing list

• Google for serving personalized ads while you browse the internet

• Facebook for the distribution of personalized ads while you browse the Facebook site

• The post office for sending your packages

• Payzen for payment by Bank Card

• VerifiedReviews for collecting certified reviews

This list may be modified at any time.


Technical security measures are implemented and regularly monitored by third parties. The data that is transmitted is encrypted and secured by SSL.

Updates to our Privacy Policy

Our Privacy Policy may need to be updated. The latest version of our Privacy Policy is always available on our site.

This privacy policy applies in full to all visitors to our website and to all our customers.