SATISFIED OR REFUNDED WITHIN 7 DAYS

You have 7 days from receipt of the order to change your mind and request an exchange or refund!

PROCEDURE TO REQUEST YOUR RETURN:

1 – Log in to your customer account, go to the Product Returns section, then complete your return request. In the event of an exchange, do not forget to specify the reference and the desired size in the “Comment” section.

2 – Once your request has been accepted by our services, a confirmation email will be sent to you with all the instructions for your return. Please note, the return confirmation email is sent within 24 hours (excluding weekends and public holidays), if you have not received anything within this time, it is probably in your spam or junk mail. In any case, once your request has been accepted, you can log in to your customer account to find out the return procedure (even if you have not received the email).

To request your return, simply log in to your customer account / product returns section

Exception: For obvious hygiene reasons (precautionary principle), internal jewelry (piercings, earrings) cannot be returned. This way you have the guarantee that the jewelry sold is in optimal hygienic conditions.

PROCEDURE TO FOLLOW TO RETURN YOUR PACKAGE

1- Print the return confirmation that you will obtain once your request has been accepted by our customer service (if you do not have a printer, write the return number on the back of the return procedure attached to your package or download the here: return slip)

2- Repackage the items correctly, that is:

- have worn/passed the goods only for a fitting, such as in a retail store for example

- in the original packaging (even if it is torn)

- new and complete (including the product label, additional accessories supplied with the products: patch, badges, belts, etc.)

- not worn for a long time (perfume odors), not washed, not damaged or dirty (animal hair, stains, traces of makeup or deodorant, etc.)

- folded correctly and flat (not returned into a ball, the straps must not be attached for dresses...)

In the event of failure to comply with these provisions, You may be held responsible for any loss of value of the goods due to handling going beyond what is necessary to ascertain their characteristics and proper functioning.

 You can keep any gifts offered by Rock Ange’Hell (coaster, key ring, sticker, etc.).

3 - Attach the return confirmation to your package.

4 - Drop off your package at the post office (do not drop off at a collection point):

It is advisable to choose the Colissimo Suivi avec Signature delivery method for your return in order to obtain a tracking number and insurance. Without this, no complaints can be made in the event of a problem.

Package return address:

ROCK ANGE’HELL

21B rue des Châtaigniers

44690 CHATEAU-THEBAUD

Attention :

- The shipping costs for returning your package to us are your responsibility, whether for a refund request or an exchange request.

- The return request must be made within 7 days after receipt of the package.

- The return must be made within 7 days of the return request.

- If you use the original packaging to return the package, you must hide the original label to avoid any problems during delivery.

- Any risk linked to the return of the product is the responsibility of the customer.

- In the case of a return request for an item with a defect, a pre-paid return label will be sent to you and a new item (same reference, same size) will be sent to you upon receipt of the package. If the item cannot be exchanged due to lack of stock, you will be offered either a refund of the item or the option to keep the merchandise. If you wish to exchange for another size or other reference, the standard return procedure will apply and the return costs will be your responsibility. If the exchange is possible and you still wish to obtain a refund, the return costs will be your responsibility.

SWITZERLAND PACKAGE RETURN

Following changes in European regulations for the taxation of goods, it is important to complete your customs declaration for the return of your package, specifying that it is a return of goods following purchase in a country member of the European Union. If customs clearance costs are claimed upon arrival of the package in France following an incorrect customs declaration, the costs will be deducted from the reimbursement, the return costs being entirely the responsibility of the customer living in Switzerland.

REFUND CONDITIONS

This will be made via the payment method of the returned order.

For any other means of payment or in the event of failure of previous reimbursements, the reimbursement will be made by transfer (you will then have to provide us with your RIB: IBAN + BIC), or by credit (in the form of a code usable on the Site ).

REFUND IN THE CASE OF A DISCOUNT FROM A CERTAIN AMOUNT

In the case where a discount has been applied to the order based on a minimum purchase: if the return of one or more items brings the total amount of the order below the minimum amount provided for to obtain the reduction, the offer will be canceled and the total amount of the reduction will be deducted from the refund amount. If the amount does not fall below the minimum required, the refund of the returned products will be made in proportion to the amount of the discount.